Engage Your Visitors
Chat is a great way to engage a website visitor and convert valuable web traffic into profitable customers. Chat is inexpensive and adds the benefit of capturing important visitor data for critical engagement frequency. Chat informs web visitors that your customer service is surprisingly good even before they become a customer.
Research bears out the value of chat on your website.
- Live chat improves the likelihood of buying by 58-65%
- Chatters who initiate a chat themselves convert at 4 times the rate of a regular website visitor *
- Chatters engaged through a proactive chat invitation convert at 6 times the rate of a regular website visitor *
- Depending on a website’s traffic volume, the live chat engagement percentage will be between ~1% and 20% *
- The implementation of proactive chat on top of reactive chat will increase overall chat volume by between 40% to ~100% *
* Bold Software’s Live Chat Benchmark Report, 2009
Here’s What You Get
Many to One and One to Many Website Monitoring
You decide how many reps can monitor your website and how many websites each rep monitors. Changing access is quick and easy.
Custom Chat Images and Status
Chat Now and Offline status can be changed instantly. Use default graphics, your own graphics, or Bigfin.com can create custom images for you.
Chat is Secure
Visitors will see the SSL icon in their browser window letting them know the conversation is secure.
Remote Help and Browse Functionality
Help visitors navigate to proper website pages remotely and follow them as they go.
Block Unwanted Visitors
Save time and trouble by blocking unwanted visitors.
Track company names, IP Addresses, domain names, and location for each website visitor. Also track how they arrived and what pages they visited while they are on the site and via history files.
Create response templates for the most frequently asked questions.