This involves keeping tabs on their online reviews and being responsive to those reviews as they are added.
However, it can be tough job to keep track with so many review sites out there. To help business owners manage their online reputation more efficiently, Google recently launched Reviews in Google Places.
Reviews in Google Places for Business
To take advantage of Google’s Reviews feature, you must have a verified business listing in Google Places for Business.
After logging in to your Places for Business dashboard, simply click on the Reviews tab to see what your customers or clients have to say online through Google and thousands of other review and ratings websites.
Business owners who use the new Reviews feature can respond directly to customers who leave reviews on Google. You can thank customers for leaving a positive review or make an effort to address the issues brought up by customers who leave negative review.
Online Reputation Management
Google’s new Reviews feature is one of many tools you can use to find out what your customers are saying about you online. However, not every business has the time or personnel available to stay on top of the important task of online reputation management. Bigfin.com offers reputation management services for businesses who need help managing online reviews.
Will You Be Using Google’s New Reviews Feature?
Bigfin.com LLC is an industry leader in search engine optimization, web design and social media. Looking for online marketing or web development services? Contact us online or by phone at 425-822-8200.
(Top image by pakorn via FreeDigitalPhotos.net and second image via googleandyourbusiness.blogspot.com)